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e-skills Passport
Frequently asked questions
If you cannot find the answer to your question please try the separate e-skills Passport and e-skills Passport Office FAQ sections.
What is the difference between e-skills Passport and e-skills Passport Office?
Why am I not receiving emails from passportinfo@e-skills.com?
What do I do if I forget my user name or password?
How do I order e-skills Passports?
What is the difference between e-skills Passport and e-skills Passport Office?
The e-skills Passport system is in two parts:
e-skills Passport
Where learners go to register, complete self-assessments, add qualifications, view targets and plan learning.
e-skills Passport Office
Where administrators go to manage e-skills Passports across their organisation, configure the framework, manage users, set targets, define training, view instant reports and complete many more functions.
User guides for both websites can be found in the bottom right hand corner of each sign in page.
Why am I not receiving emails from passportinfo@e-skills.com?
You may find that emails automatically generated by the e-skills Passport system are not received by you or your users. To give email notifications the best chance of being received, please follow these steps:
- When creating users double check that all email addresses are entered into the system correctly
- Check your junk email folder regularly and tell your email software to accept emails from us (passportinfo@e-skills.com)
- Make sure your users are expecting email from e-skills Passport so that they don’t delete it by mistake
- Add us (passportinfo@e-skills.com) to your company’s incoming email white list. This is a list, stored on your server, of email addresses allowed to be received by your organisation. Your network administrator should be able to easily edit this list.
What do I do if I forget my user name or password?
Use the forgotten password link which can be found in the sign in box on both the e-skills Passport (www.e-skillspassport.com) and e-skills Passport Office (www.e-skillspassport.com/passportoffice) home pages.
Simply enter the email address you used to register with the system, click Go and your welcome email, containing your current user name and password, will be re-sent.
How do I order e-skills Passports?
You can order e-skills Passports in three ways:
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If you buying for the first time, send a completed order form to us at passportsales@e-skills.com. Order forms can be found in the bottom right-hand corner of the e-skills Passport Office sign in page.
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If you are already registered go to Configure Passport -> Passport Usage in e-skills Passport Office to request more e-skills Passports.
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If you are a BSC centre offering ITQ you must purchase ITQs through CASy and then the number of e-skills Passports will be automatically updated.
Last modified: 14 Mar 2008